BUSINESS NAME:
Able Auto Glass
TELEPHONE:
(713) 777-2253
ADDRESS:
Suite # 10
Houston, TX 77054
SOME REVIEWS FROM YELP FOR THIS BUSINESS:
Small businesses need to take a long hard look at Able Auto Glass because they are a shining example of what customer service should look like in any industry. I called and spoke immediately with to a representative, and she quoted me prices for replacement windows, providing details regarding the reasoning of the prices.
Miraculously, the prices quoted to me on the phone were the same when I arrived with my car! That's when I knew I'd come to the right place. I briefly discussed the time table, details of the incident, total cost after taxes, and current state of the car so any scratches on the paint wouldn't be disputed by either party when the work was complete(something my technician was honest enough to initiate).
The work was done in the 48 hour time table agreed upon, and the quality of the work was superb. Months later I have had no issue with my window despite driving through the 3-world country-esque roads of Montrose. I can't thank Able Auto Glass enough for quickly, economically, and politely remedying the experience of having my car broken into for the 2nd time in Houston.
Miraculously, the prices quoted to me on the phone were the same when I arrived with my car! That's when I knew I'd come to the right place. I briefly discussed the time table, details of the incident, total cost after taxes, and current state of the car so any scratches on the paint wouldn't be disputed by either party when the work was complete(something my technician was honest enough to initiate).
The work was done in the 48 hour time table agreed upon, and the quality of the work was superb. Months later I have had no issue with my window despite driving through the 3-world country-esque roads of Montrose. I can't thank Able Auto Glass enough for quickly, economically, and politely remedying the experience of having my car broken into for the 2nd time in Houston.
"Yay, I have a huge crack!"
Said no one ever.
So, lately, my car has been beat up by nature (a rock with the power of Thor's hammer) or jerks that hit the side of my car, because they are driving erratically. The whole nature thing, though, I took kinda personally. I have sucky insurance and I have to offer my firstborn child for my insurance to want to fix anything, so I was on my own looking for an auto glass repair or replacement.
The place my insurance suggested, the guy wanted to basically what amounted was my kidneys on the black market. No, thank you. I was on my own and thanks to Yelp, I found this place.
Some things to note, I don't understand other reviews that talk about the fact that this place is located in a scary location. I've worked in the East End, in actual sketchy places. The shop looks industrial, that's about it. Plus, I live fairly close in a nice area, which most people would say isn't sketchy. Does it look fancy? No, but sketchy? Nah.
They have a little room for you to wait in and offer drinks. There's a book shelf with random books of interest, magazines, and a tv. I brought a book personally, because I like to entertain myself and read, as I don't have a lot of time to do that on my own during the work year. They offered a ride, but I chose to stay. It made more sense for me, especially as I knew I didn't have a way to get back and I just felt weird about asking for a ride back. That's more on me than anything else. Another interesting thing to note, the art in the waiting room is for sale, in case you like it. It was neat to see that there, as that was a trend I mostly saw at coffee shops. Anyways...
Chris and Deborah are both extremely nice, darling people. I had met up with them two weeks prior, to see if my windshield could be fixed, but they told me the crack was too long. I had to try. I couldn't fix it then, and finally I was able to fix it. At that first meeting, I was able to just talk with them casually, and I was instantly won over by their authenticity and down to earth personalities. They're freaking cute. It's really refreshing to see the fabled, "mom and pop," shop. I didn't think they existed, quite frankly, something more of legend. She talked about the quote and other little tidbits. I find it hard to believe someone won't like them.
So, on to my repair today. Chris would occasionally ask if I wanted to see certain parts of the repair process and I liked being involved from an observer point of view. It's easy to think most mechanics/body shop guys just make up stuff, as they have you wait and never show you anything. He would tell me a few neat things and show me what to expect with regards to my car windshield repair. Apparently my car has this annoying plastic feature that warps over time and he was cool enough to warn me about that. It was there mostly for aesthetics than actually serving any useful purpose.
The whole process took maybe 2-3 hours, but it looked great in the end. They even offered to take one of those cute pictures, but I declined. I would have, but it's like 102 and my hair is curly and was frizzed out. That isn't the best impression this business needs, a girl with crazy-looking hair smiling. Would you trust a girl with crazy frizzy looking hair? Heck no, they deserve a picture with a girl with semi frizzy hair.
They're nice people, the customer service is amazing, and they do a good job. They even transfer the stickers. I'm going to test out the EZ tag today. I won't blame them if it no longer works as EZ tag swears upon, (what Harris County and Fort Bend?) that the removal of the sticker will cause it to not work anymore. I'll leave a hint on their page to let you know the results of that.
As for the important stuff, I say if you look cute and not like something that would be placed on a meme for bad fashion, go take the picture. I would have, but again, the curly-hair struggle is real.
While I don't want to come back to them, (because really who is happy about shopping for auto glass?), I would definitely return in case nature and rocks decide to terrorize my car again.
Said no one ever.
So, lately, my car has been beat up by nature (a rock with the power of Thor's hammer) or jerks that hit the side of my car, because they are driving erratically. The whole nature thing, though, I took kinda personally. I have sucky insurance and I have to offer my firstborn child for my insurance to want to fix anything, so I was on my own looking for an auto glass repair or replacement.
The place my insurance suggested, the guy wanted to basically what amounted was my kidneys on the black market. No, thank you. I was on my own and thanks to Yelp, I found this place.
Some things to note, I don't understand other reviews that talk about the fact that this place is located in a scary location. I've worked in the East End, in actual sketchy places. The shop looks industrial, that's about it. Plus, I live fairly close in a nice area, which most people would say isn't sketchy. Does it look fancy? No, but sketchy? Nah.
They have a little room for you to wait in and offer drinks. There's a book shelf with random books of interest, magazines, and a tv. I brought a book personally, because I like to entertain myself and read, as I don't have a lot of time to do that on my own during the work year. They offered a ride, but I chose to stay. It made more sense for me, especially as I knew I didn't have a way to get back and I just felt weird about asking for a ride back. That's more on me than anything else. Another interesting thing to note, the art in the waiting room is for sale, in case you like it. It was neat to see that there, as that was a trend I mostly saw at coffee shops. Anyways...
Chris and Deborah are both extremely nice, darling people. I had met up with them two weeks prior, to see if my windshield could be fixed, but they told me the crack was too long. I had to try. I couldn't fix it then, and finally I was able to fix it. At that first meeting, I was able to just talk with them casually, and I was instantly won over by their authenticity and down to earth personalities. They're freaking cute. It's really refreshing to see the fabled, "mom and pop," shop. I didn't think they existed, quite frankly, something more of legend. She talked about the quote and other little tidbits. I find it hard to believe someone won't like them.
So, on to my repair today. Chris would occasionally ask if I wanted to see certain parts of the repair process and I liked being involved from an observer point of view. It's easy to think most mechanics/body shop guys just make up stuff, as they have you wait and never show you anything. He would tell me a few neat things and show me what to expect with regards to my car windshield repair. Apparently my car has this annoying plastic feature that warps over time and he was cool enough to warn me about that. It was there mostly for aesthetics than actually serving any useful purpose.
The whole process took maybe 2-3 hours, but it looked great in the end. They even offered to take one of those cute pictures, but I declined. I would have, but it's like 102 and my hair is curly and was frizzed out. That isn't the best impression this business needs, a girl with crazy-looking hair smiling. Would you trust a girl with crazy frizzy looking hair? Heck no, they deserve a picture with a girl with semi frizzy hair.
They're nice people, the customer service is amazing, and they do a good job. They even transfer the stickers. I'm going to test out the EZ tag today. I won't blame them if it no longer works as EZ tag swears upon, (what Harris County and Fort Bend?) that the removal of the sticker will cause it to not work anymore. I'll leave a hint on their page to let you know the results of that.
As for the important stuff, I say if you look cute and not like something that would be placed on a meme for bad fashion, go take the picture. I would have, but again, the curly-hair struggle is real.
While I don't want to come back to them, (because really who is happy about shopping for auto glass?), I would definitely return in case nature and rocks decide to terrorize my car again.
